1.1 Swept online shop can be accessed at www.swept.co.za. Our site allows buyers to shop for items online which are delivered to their door via courier or via postage to their registered address. Our site will enable users to see the range of products, new launches, as well as promotions. In order to purchase the product, customers are required to register on the site, whereafter they will receive a number which needs to be used for all purchases and payments thereafter.
1.2 All customers and users are bound to certain terms and conditions. By registering and using our site, it is understood that you have read and accepted our terms and conditions which are available on our site. Remember, that should you not understand any clause in any of our documents, please do not hesitate to contact our call centre for clarity. Please do not accept our terms and conditions if you are unclear on anything.
1.3 Our site is owned by Sean Cox & Natalie Cox, registration number 2016/385939/07, a company duly registered and incorporated in accordance with the Company Laws of South Africa.
1.4 Please be aware that some of the stock items may be limited. We will make every reasonable attempt to make sure that special offers are brought to an end when stock runs out. Should we run out of any advertised item because of stock availability, we will email an advice to you and gladly refund you the cost thereof. All the terms and conditions of delivery and return are more fully set out in our policy documents.
2. BUYING FROM OUR SITE
2.1 The Swept site allows you to buy our products electronically should the stock be available at the time of your order being received and paid for.
2.2 Your purchase only becomes an official order once you have completed and sent us your request on line and payment is received, and therefore, the product may not always be available. Please note, that it is important to bear in mind that if you delay in ordering an advertised product on special, the product may no longer be available when we receive your request and payment.
2.3 Swept is unable to reserve product for you which you require to purchase at a later date. By putting items into your shopping cart and not paying for them, you have not completed the sale and the product will not be sent to you.
2.4 Swept cannot be held liable for any product if you added them to your cart but are out of stock when you try to complete your sale.
2.5 Swept will email a tax invoice to you at the address that you have selected, A delivery note will be included with your order but no prices will be visible on this delivery note.
3. CANCELLING AND ENDING ORDERS
3.1 Swept reserve our rights in law (e.g. fraud) to refuse the processing of payment and/or to cancel any purchase, either in part or in full, and we will send you notice hereof.
3.2 Swept will be responsible for the costs at the Rand value paid by you. Please see our return policy for more information.
4.1 Swept may request certain documentation to conduct fraud checks and cancel any order should documentation not be provided timeously.
4.2 Should an order prove to be fraudulent, we will request the purchaser to look to their bank for the refund. We will not refund any amounts when fraud is suspected.
4.3 Swept do not provide any order details when fraud is suspected.
4.4 In order to prevent fraud, Swept reserves the right to refuse processing payment for or to cancel any order suspected to be fraudulent.
5.1 The price of each product is given on the ……………..
5.2 The Normal Retail Price (“NRP”) is our standard price which we charge for our products. This NRP is determined by the suppliers’ prices and various market conditions.
5.3 The NRP is the price you will pay for the item should the item not be on special/promotion/.
5.4 This NRP can change over time and/or seasons. Therefore NRP’s price can differ from launch to the time of your purchase.
5.5 When Swept has a promotion or end of season sale, the discounted price is shown on the product together with the NRP. The discounted price will be shown in a different colour from the NRP, which will also be struck out.
5.6 If you order a discounted item immediately i.e. complete the necessary form and attend to payment at the same time, you will pay the discounted price.
5.7 Swept will make every effort to ensure that the NRP and/or the reduced price of our products are correct at all times. However, should an item be advertised at an incorrect price, Swept is not obliged to supply the said item at the incorrect price.
5.8 Swept will be liable to return a payment already concluded by you should you choose to cancel the order once you have been advised of the correct price.
6. DELIVERY FEES Standard Shipping
6.1 As the customer, you must indicate where in South Africa you require your delivery to be made, as well as all your telephone numbers where you are contactable.
6.2 As shipping is outsourced, Swept cannot guarantee that delivery will be made within the indicated time frame. Swept will make every effort to ensure that our distribution partners meet their delivery schedules.
6.3 All Swept orders below R500 are deliverd door to door for a flat rate of R75. Order over R500 will be delivered at no charge.
6.4 Swept will take every care to ensure that delivery costs that are reflected on the site are correct. If this amount is incorrect for any reason whatsoever, Swept will not be obliged to deliver the products to you at the incorrect delivery fee. Once you have been made aware of a correct delivery fee, and you then decide to cancel the sale, Swept will only be obliged to pay back to you any amount actually paid by you.
6.5 A delivery is deemed to be complete as soon as the parcel is accepted and signed for.
6.6 It is your responsibility to ensure that you or your chosen receiver inspects the parcel. If the parcel appears tampered with or opened in any way, it is the receiver’s right to not accept the parcel.
6.7 In this event, please advise us immediately on our email or telephone our call centre.
7. LOST PARCELS
7.1 In the event that a parcel goes missing, Swept shall, should the stock be available, resend the item via the same method.
7.2 Should the item no longer be in stock, Swept shall refund the Rand value thereof via the same method that it was paid for.
7.3 In either case, Swept shall contact you to advise of all delays and/or refunds,
8. DEFECTIVE ITEMS, RETURNS AND REFUNDS
We have set these conditions out in depth in our policy documents. Please ensure that you avail yourself of these terms and conditions.
9. MAKING PAYMENT
9.1 Swept accepts payments made by Visa and Mastercard credit cards and chipped debit cards which are activated for online shopping.
9.2 On ordering, the transaction details are presented to the relevant bank for authorisation of the payment amount.
9.3 Should authorisation not be given, the transaction will automatically be cancelled. If authorization is given, the payment is made immediately. The person making the purchase guarantees that they are authorized to use the credit card and that there are sufficient funds in the account to pay for the transaction.
9.4 If paying via our EFT payment option, you will have 24 hours to make the payment. If payment is not received within this period the order will automatically be cancelled.
9.5 When making EFT payments please use the order number as a reference. This will enable us to link your order with your payment.
9.6 Swept will only begin processing your order once we have received payment from your bank. This can take up to 3 days.
9.7 Our delivery lead time only begins once we have received you payment from your bank.
10. RECORDS OF SALES
Swept keeps a record of your sales activities for a twelve month period after your latest purchase and you will be able to see your transaction history. We are, during this period, responsible for the privacy thereof
11.1 We will vigorously prosecute any and all persons who try to download malware or damaging material on our site or endeavours to obtain unauthorised access to our site. We will claim civil damages from such person/s.
11.2 By accepting our terms and conditions, you guarantee that the username and password you utilize is for your personal use only and is not to be passed on to a third party.
11.3 You agree further that we may take all steps possible to ensure the integrity and security of our site.
11.4 We reiterate that all payments made on the site are as secure as possible.
11.5 Only banking partners will have access to confidential information from time to time.
12.1 We are responsible for complying with the CPA (defined in our How to Shop document). We are also responsible for complying with the ECT (also defined as above).
12.2 However, neither ourselves nor our representatives may be held responsible for any loss or accountability of any kind that arises from the use (or inability to use) of this site or services.
12.3 We further provide no guarantee, whether implied or otherwise, that the content of the technology attached to this website is free of errors or omissions, nor is there any guarantee, implied or otherwise, that there will always be 100% uninterrupted or fault free service. Should you come across any faults, please contact our customer care line and report this fault.
12.4 All products on our site are under guarantee and the site is offered on a “voetstoots” basis and is not set up or delivered to anyone’s specific requirements.
12.5 It is you, the customer’s, responsibility before accepting our terms and conditions, to make sure that you are satisfied with all the terms and conditions as well as to ensure that your device is compatible with your hardware and software.
12.6 Any information expressed by us on our site shall not be thought of as professional advice or official point of view.
12.7 Please get all the professional advice you need before proceeding with any advice rendered herein.
13. APPLICABLE LAW
This site is offered, controlled and run from the Republic of South Africa. It is therefore governed by the laws of this country. We are, together with you, subject to the non-exclusive jurisdiction of the South African courts. Every term and condition must be read as separate from the whole document in its entirety. Should a court or any qualified authority find that any of these terms are not valid and/or unenforceable, the remainder of the terms and conditions will remain enforceable.
15. TERMS AND CONDITIONS CHANGES
We may, at our discretion, change these terms and conditions or any part thereof. As indicated in the terms and conditions, it is the responsibility of each and every customer or user to ensure that you have read the terms and conditions before using our site. When you register, you acknowledged that you accept our terms and conditions.
In the event of disputes of any kind between you and us arising out of any situation catered for in these terms and conditions that cannot be resolved by our client service centre, the dispute may be presented to arbitration. Such arbitration must be in accordance with the terms and conditions of the Arbitration Foundation of South Africa.
17. LEGAL NOTICE ADDRESS
We select as our address for the purposes regarding these terms and conditions, for any purposes such as notice or service of documents, the following address:
Shop U22 Morningside Shopping Centre 223 Rivonia Rd & Outspan Rd, Morningside Republic of South Africa
18. TERMS AND DISCONTINUATION
18.1 These terms and conditions take effect on the date of the first publication of our website and continue indeterminately.
18.2 As stated above, they are subject to alteration or addition from time to time for as long as the website continues.
18.3 We are entitled to terminate these terms and conditions or close down the website at any time subject to processing any pending purchases.
18.4 If you do not meet your obligations regarding the abovementioned terms, including any incidents regarding payments, pricing or orders, and you neglect to rectify this within 5 days (business) from our request to rectify, your access to our website will be blocked.
18.5 We have the right to close your account and deny your access to the site depending on the severity of your accounts.
19. COPYRIGHT AND INTELLECTUAL PROPERTY
19.1 All copyright relating to the website, which includes these terms and conditions, belong to us. All rights not expressly given are reserved
19.2 You may download, view and print content from time to time for your private purpose only.
19.3 Should you require commercial use of any item on our website, you are required to make written request via email.
19.4 We are unable to screen and edit all the contents on this site and will not be held accountable for illegal, libellous or obscene content. Should you become aware of anything like this, please contact our customer services.
19.5 All content, trademarks and data, including but not limited to software, database, text, graphics, icons, links, information (private or otherwise) design and agreements are the property of or licensed to Swept Professional. As such they are protected by local and international law.
20. ELECTRONIC COMMUNICATIONS
When you register for our newsletter, opt into marketing communication, register an account, make a purchase, visit our site or send an email to us, you agree to get communications from us.
21. LINKS, ‘FRAMING’, ‘SPIDERS’ AND ‘CRAWLERS’
21.1 No person, business or website may be linked to any page on our website without having first obtained our written permission. You may request this permission by emailing us at email@example.com
21.2 Links to sites given are provided “voetstoots” and we do not necessarily agree with the contents of the information thereof, which we are unable to edit,
21.3 No person, business or website may use any technology to get information from this site without prior written consent having been obtained from us.
22. CORPORATE INFORMATION
The ECT Act (as defined in our terms and conditions) determines when goods or services are provided via certain electronic transactions, the seller must make certain information public on the site where the goods or services are offered. Swept Professional information is as follows: